We ship to the United Kingdom, Ireland, Italy, Poland, the United States, Australia, and Japan. If your country is not listed at checkout, please contact us before placing your order.

All orders are dispatched from our international fulfilment warehouse. The shipping origin displayed during checkout is accurate for your order.

Orders are processed within 1 to 3 business days of payment confirmation. You will receive a dispatch confirmation email with your tracking number as soon as your order leaves our warehouse.

Processing time is separate from transit time. The delivery estimates below begin from the date of dispatch, not the date of purchase.

The ranges below reflect actual transit times measured across our orders. Customs clearance is included in these estimates where it typically applies.

Every order is shipped with a tracking number. We send your tracking details in the dispatch confirmation email. You can follow your parcel at 17track.net or through the carrier link provided in that email.

Tracking updates can take up to 48 hours to appear after dispatch while the parcel moves between facilities. If your tracking has not updated for more than 7 business days, please contact us and we will investigate with the carrier on your behalf.

One tracking number per order. If you receive more than one number for the same order, please contact us before checking — we will confirm which is the correct active reference.

Shipping costs are calculated at checkout based on your destination and order value. The exact amount is shown before you confirm payment — there are no additional shipping charges added after purchase.

Where free shipping is offered, it applies to standard tracked delivery to the stated destination. The threshold and qualifying destinations are shown on the applicable promotion.

Your order may be subject to import duties, customs fees, or local taxes levied by your country's customs authority. These charges are outside our control and are the responsibility of the recipient.

We are unable to predict whether customs will assess a charge on any specific parcel, or how much it will be. If you are unsure about the rules in your country, we recommend checking with your local customs office before ordering.

Customs delays are beyond our control and do not affect your rights under our Refund and Return Policy. The maximum delivery windows in Section 03 begin from the date of dispatch.

If you need to change your delivery address, contact us at support@saintmartinco.com as soon as possible after placing your order. We can amend your address before dispatch only.

Once your order has been dispatched, we are unable to redirect it. We will send you a written confirmation of the final address used on your shipping label — please check this carefully when you receive it.

If your order has not arrived by the maximum window shown in Section 03, contact us. We will open an investigation with the carrier immediately.

Once the parcel is confirmed as lost or undeliverable, we will offer you a full resend or a full refund — the choice is yours. We process the resolution within 3 business days of confirmation.

We also monitor our shipments proactively. If we notice an order has had no tracking scan for more than 15 days, we will contact you before you need to reach out to us.

If a delivery attempt is unsuccessful, the carrier will typically leave a notification and hold your parcel at a local depot or collection point. Please collect within the carrier's stated holding period.

If a parcel is returned to us because a delivery could not be completed — for example, due to an incorrect address or an uncollected depot item — we will contact you to arrange a resend. Additional shipping costs may apply for resends caused by an incorrect address provided at checkout.