We want every purchase to be right. If it is not, we make it simple to send it back.

Statutory cancellation (UK & EU customers). If you are based in the United Kingdom or the European Union, you have a legal right to cancel your order for any reason within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return them. This right is yours by law and nothing in this policy reduces it.

Our extended window. On top of your statutory right, we accept returns for any reason within 30 days of delivery. Items should be unworn and unwashed. Trying a garment on to check the fit does not affect your right to return it.

Sale items. Items purchased at a discounted price carry the same return rights as full-price items. We do not operate a "sale items are final" rule.

Please contact us before sending anything back so your parcel reaches the correct address and can be matched to your order immediately.

Please inspect your order when it arrives. If an item is faulty, damaged in transit, or is not the item you ordered, contact us within 30 days of delivery.

Under the Consumer Rights Act 2015 you are entitled to reject the item and receive a full refund including your original delivery charge. We will issue a prepaid return label at our cost. We process your refund upon receiving your photographs — you do not need to wait for the physical item to reach us.

If a manufacturing fault appears after 30 days, contact us within 6 months of delivery. We will repair, replace, or refund — you choose.

If you need a different size or colour, tell us when you open your return request and we will reserve the replacement. The fastest route is a refund on the returned item and a new order for what you want — we are happy to handle it either way.

We refund in each of the following situations:

Once we process a refund, your bank typically takes a further 3 to 7 business days to show the credit on your statement. We will always confirm the refund date to you by email with a reference.

Refunds always return to your original payment method. We do not issue store credit in place of a refund unless you specifically request it.

Where you cancel under your statutory right, or where the item was faulty, damaged, incorrect, or not as described — we refund the full price of the goods plus the standard delivery charge you paid.

Where you return an item for any other reason — we refund the price of the goods.

You may handle the goods as you would in a shop — trying on for fit is expected and does not affect your return. If an item comes back showing wear beyond that (washed, altered, or damaged in your possession), we may reduce the refund to reflect the loss in value. We will always explain any deduction to you in writing before applying it.

These exceptions do not affect your statutory rights in respect of faulty or misdescribed goods.

If you have already raised a dispute with your bank or card issuer, please let us know. We will still process your refund on the timescales set out in Section 07.

We will never ask you to withdraw a dispute as a condition of being refunded. Your refund is never delayed, reduced, or made conditional on any action you take with your bank.

If you are unhappy with how we have handled a return or refund, reply to any of our emails with the word ESCALATE in the subject line. Your case will be reviewed by a manager within 3 business days.

If we still cannot reach an agreement, you may refer the matter to an alternative dispute resolution scheme. Customers in the European Union may also use the European Commission Online Dispute Resolution platform.